When, in desperation I looked at it, I saw that the problem was just a big ball of fluff jammed up the suction pipe.Hi, two months ago I bought a new FIAT 500 X with Uconnect 5 Navigation Radio. When our vacuum cleaner packed up and started smoking, he took it completely to pieces and had it spread out on the lounge floor for 6 months. It puts me in mind of my old flatmate who was an agricultual engineer. I only hope that the message gets through to check the card out first rather than take everything to bits. He rang Tomtom on my behalf and has returned the machine to them. ![]() I have to say that the young chap in our local branch, Bury St Edmunds, (I think he was the deputy manager) could only be described as very polite, very pleasant and very helpful. ![]() The latest in the problems with my Tomtom: I decided to take it back to Halfords a month ago they had put me onto their first-stage procedure which was to ring Tomtom's customer service dept. I too am a great fan of OS Landranger maps (my job depends on them) and SWMBO (who, unfortunately, can't come with me because she has her own job to go to!). not knowing the difference between 'bear left' and 'turn left' and calling a left hand bend in the road a 'turn left'. I've had daft directions and translation difficulties as well e.g. Sorry, Henry, I didn't mean to give the impression that I thought all Tomtom's idiosyncracies were soley down to out of date mapping. So, goodness only knows what the time lag is between road alterations being made and the information being available to satnavs. When I entered the code for mine, I was informed that my maps were OK. Interestingly, this morning, I received an e-mail from Tomtom saying that new maps were available and that by entering the product code from your Tomtom you could identify if your existing map was out of date. ![]() I bought my Tomtom One at Christmas and the maps are clearly nowhere near up to date. What's more, a passenger who didn't look out of the window whilst telling you to cross the central barrier of a new dual carriageway and drive into a field! I am led to believe that these problems are largely due to the fact that the maps used by the device are not up to date - and I suspect that this problem is not just confined to Tomtom. In the end, I kind of developed a relationship with it rather like a map-reading passenger who was right 90% of the time. Henry, one of the things that I learned to accept with the Tomtom (when it was working!) was that some of the things that it told you were plain stupid. I was reporting that the voice directions were totally wrong at at least two locations on a basic route.> ![]() Have any Backroomers returned equipment to Tomtom - is it a hastle? As a matter of principle, I would like this to be dealt with under the guarantee but maybe it would be cheaper and simpler to simply buy another card, transfer the data, curse Tomtom's customer 'call centre' and move on. let alone the likely saga of dealing with an intermittent fault. This is not very useful as they made no mention about how to go about getting a repair done, where to return it etc. Everything pointed to a dodgy card.Īfter 4 days, Tomtom have replied saying 'It is not possible to exchange your sd card we can only arrange a repair for you if it is still having problems'. I added that my card suffered from intermittent failure - which rendered it too unreliable to be useful. After 2 e-mails from Tomtom which assumed that my problems with the device were caused by the need for a further download, I explained that everything worked fine when my friend's card was used in the machine.
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